Considered Service failure, service recovery strategies, and customer evaluation of this recovery (perceived justice) from topics that have gained much attention from many studies, although these studies have made significant contributions to the handling and service recovery, additional and renewed scientific research is still needed in this field. This study aimed to investigate the relationship between empowerment of frontline employees and customer satisfaction after service recovery with the mediating effect of perceived justice with service recovery. All customers of internet companies in Egypt represent the population for this study. A sample of this study consisted of (400) internet companies' customers. The questionnaire lists were used to collect the data after testing the validity and reliability. Descriptive statistics, simple linear regression, multiple linear regressions, and some methods of testing hypotheses were used in analyzing the data. The finding of the study showed that there was a positive significant relationship between the empowerment of frontline employees and customer satisfaction after service recovery. Also, there was a positive significant relationship between perceived Justice with service recovery and customer satisfaction after service recovery. In addition to that, it was also founded that Perceived Justice with service recovery has a mediating effect on the relationship between the empowerment of frontline employees and customer satisfaction after service recovery. Based on these results was presented a set of recommendations, as well as suggest some future studies relevant to the subject of the study.

Keywords: perceived justice, customer satisfaction after recovery, empowerment of front line employee, service recovery